|
Help desk software
Click a product name below for more
information:
sitehelpdesk
sitehelpdesk-IT
sitewebdesk
SLAmonitor
EMLmonitor
WMImonitor |
sitehelpdesk-IT has been
specifically designed to provide the record keeping and tracking
requirements for complete control of the IT support function:
-
Integration
of comprehensive registration and maintenance facilities for all the
infrastructure, systems, software, equipment, and their users in
your organization
-
Registers
to meet legal requirements by making sure that licensing
corresponds to user requirements, avoiding prosecution from unlicensed
use.
-
Integrates
with WMImonitor for web browser based Hardware and Software
Inventory auditing and configuration change control.
Click
here to review
-
Alternatively
Integrates with Microsoft System Management Server (SMS), Visionsoft
Visual Audit Pro or Centennial Discovery.
-
Unique
business continuity features that conform to the disaster recovery
record keeping requirements of ISO 17799.
-
Integrated
record keeping with incident, problem, change and configuration management
backed up with audit, tracking, service level and process control to
help you achieve ITIL and BS15000
Follow
the
review
of sitehelpdesk features
and then scroll down this page for highlights of the additional benefits of sitehelpdesk-IT.
User
Call Logging and Self Help
-
Internal
staff may log support calls directly from a link on your Intranet
utilizing all the features and tools available in sitehelpdesk
-
They
may also be provided with the option to identify the hardware that
relates to the call being logged.
-
Hardware
search and select on Host Name, Serial number or Asset number to suit
the way you work
-
As
with sitehelpdesk, the terminology used in sitehelpdesk-IT may be
changed from one place and all references on screens and reports change.
IT
Service Management Features
Support Operators
may access the hardware records during call resolution to update details,
issue inventory to or from stock, re-allocate, re-locate or register third
party support (audit logged against HW record and in call event )
-
Maintain
HW/SW purchase records and warranties
-
Log
and track hardware faults referred to third parties
-
Audit
trail records show hardware allocation changes and movements - all the
Operator has to do is select the new User or Location from the drop down
list
-
Hardware
disposal record keeping features - we do not allow the mysterious
deletion of hardware records
-
Optional
free format entry or drop down selections for Location and HW Models
-
Drill
down from HW records for related call history
-
Comprehensive
search, sort and reporting on hardware information
-
Maintain
a stock of hardware, manuals, spares, consumables and track all issues
and loans
-
Drill
down into detailed configuration held in the SMS database
-
Register
of software purchases and license counts and
enquire upon
installed software using the WMImonitor/SMS/VAP/Centennial drill
down enquiry to
obtain list and count of allocated licenses for legal compliance
-
Physical
audits of inventory using integrated bar code/serial number scanning
Network
Management
The
holding of network infrastructure registers in a central IT application
ensures that there is a single point of reference and that they are
continually kept up to date.
Comprehensive
and up to date record keeping is not only useful for day to day management
but critical for a full recovery from a disaster.
-
Maintain
IP address ranges and static IP address allocations
-
Floor
port patching registers for voice and data connections
-
Backup
registers
-
Restore
registers
-
Offsite
media archive registers
Business
continuity is as much about managing changes in personnel as external
threats and accidents. Personal record keeping can be avoided with critical
records maintained and shared in sitehelpdesk-IT.
Business
Continuity
System
process documentation and records derived on the fly usually occur after
system or network outages and after disasters strike. This is too late for a
business that is serious about ensuring its continuity. 
-
Maintain
Server recovery details, responsibility, priority and recovery
dependencies
-
Hold
key internal DR contact records
-
Hold
key external contacts such as 3rd party DR support, utilities (e.g
water, telephone, power), PC hire firms etc
-
3rd
party maintenance registers linked to hardware record and 3rd party call
tracking
-
Always
available, up to date DR pack report
-
Insurance
valuation asset list for each location
-
Maintenance
Report
A
DR pack of the critical information is always available and automatically
updated. This may be printed and carried by IT Managers and held off site to
provide the vital reference material required in the event of an
emergency.
Now
you have seen the highlights -
click
here to download a trial of sitehelpdesk
then
email
a request for an upgrade to sitehelpdesk-IT. Also integrates with
WMImonitor to take full control of your IT function.
|
