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sitehelpdesk

sitehelpdesk-IT

sitewebdesk

SLAmonitor

EMLmonitor

WMImonitor

sitewebdesk is designed for 24 x 7 web based sales and customer support services while reducing the pressure on your customer support and call centres. Keep your Customers up to date with products, service issues, latest news and give them a reason to come back to your web site again and again with personalized support responses and related product news.

Why pay for expensive WEB developments when an application exists that can provide the customer support functionality you require. You may run sitewebdesk from your own server or at a suitable ISP. If you require a hosted service on the web then contact us to obtain any level of service and support for your sitewebdesk customer support site.

Follow the review of sitehelpdesk features and then review the following additional benefits of sitewebdesk.

sitewebdesk may be used  as a telephone support call centre as well as being made accessible over the Internet for customer call logging and support.

Customer Account Management

• Set up a link on your web site for customer login requests to your support site 

• The color schemes and fonts are easily configurable from one location and your web developers will have full access to our source code to add logos and images and fully integrate sitewebdesk with your corporate style

• Modify the terminology to suite your customers / clients and your products / services

• Identify customer hierarchies with Head Office and Branch relationship links

• Identify key contacts and email communications and track events and attach related documentation

• SLA profiling, reporting and time / expense and materials billing

• Asset Management features consistent with sitehelpdesk-IT

• Automated call routing and enquiries

Customer Support Site

Customers are presented with the latest sales, support or any other information (easily and instantly updated) plus:

• Full call history listings with enquiry drill down to review progress

• Searchable Frequently Asked Questions database 

• Call logging facility with call log id response and option to allow attachments

• Scripted questions based on call types and answers to obtain additional information or provide immediate self help

• Options to provide other web links to useful resources promotions etc.

• Option to provide customer feedback form

• Optional feature to add events and close their own calls.

Customer Call Management

Rapid call entry by operators from two way email links or telephone calls received 

• Rapid customer search, selection and auto population of associated fields when generating a call ticket

• Optional new customer and contact entry facility

• Definable fields and xcripting may be applied to prompt the Operator to gather relevant information or promote relevant products or services

• All the features of sitehelpdesk are available for Call Management with Knowledge Management, Events, Follow ups, Templates, Attachments etc etc.

Now you have seen the highlights - click here to download a trial of sitewebdesk. 

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